The player from the Netherlands had encountered an issue where his deposited funds were not credited to his casino account. Despite having received confirmation of the transaction from the payment provider, the casino had claimed not to have received the funds. This issue had persisted for 17 days. After the player had lodged a complaint and the Complaints Team had suggested contacting the payment provider for an investigation, the player's deposit was credited to his account after 18 days. The Complaints Team had marked the complaint as 'resolved'.
Boomerang.Bet Casino - Player's deposit has not been credited by the casino.
Amount: €500
Boomerang.Bet Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
My deposit made on November 24th has not yet been credited to my account. Although the payment provider confirmed the transaction and reassured me after I reached out for verification, boomerang.bet claims they haven’t received the funds. It’s been 17 days since the deposit, and despite my daily inquiries, their response remains the same: they have contacted the payment provider but haven’t received any updates. This has been the ongoing situation for the past 17 days.
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4 months ago
Dear MarkMarkMarkMark,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
Could you please forward the reply you received from the payment provider? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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4 months ago
Hi,
I've just received my deposit after 18 days. I believe it's thanks to this complaint. Thank you for your help and have a great day.
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4 months ago
Dear MarkMarkMarkMark,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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