Boomerang.Bet Casino - Player's deposit has not been credited by the casino.

My deposit made on November 24th has not yet been credited to my account. Although the payment provider confirmed the transaction and reassured me after I reached out for verification, boomerang.bet claims they haven’t received the funds. It’s been 17 days since the deposit, and despite my daily inquiries, their response remains the same: they have contacted the payment provider but haven’t received any updates. This has been the ongoing situation for the past 17 days.

Dear MarkMarkMarkMark, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

Could you please forward the reply you received from the payment provider? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hi,

I've just received my deposit after 18 days. I believe it's thanks to this complaint. Thank you for your help and have a great day.

Dear MarkMarkMarkMark,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru