Boomerang.Bet Casino - Player's account blocked during document verification.

Hello,

my account is suddenly blocked by decision of the administration? I just made a account on this casino and i was lucky to win , and when i wanted to verify my account ( documents ) suddenly my account is blocked by decision of the administration???

can somebody help me out with this ? Because they dont really reply, when is ask something they keep replying with the same emails😑

Dear Denniskeee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Denniskeee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry i missed your reaction.

i think i made around 11/12 august a account, i didn’t fully verify my account because i didn’t get the change to do it ( was to fast blocked when i was trying to do it ) i played slots and i didn’t take a bonus.

Gr Dennis

Thank you very much, Denniskeee, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Denniskeee for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Boomerang Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Thanks for helping me out guys 👍🏻

Dear Denniskeee,

In order for us to be able to view more detailed information about your account, please provide us with the email address you used to register your account. Because according to the email you provided dennisvanraamsdonk@live.nl , the account is not registered.

Thank you for your understanding and cooperation.

With best regards,

Boomerang casino.

Dear Denniskeee,

Thank you for your reply.

Unfortunately, I can't find your account by mail, unfortunately, you are not registered in our casino by this email.

We ask you to provide an up-to-date e-mail or username under which you are registered in the casino.

Thank you for understanding and cooperation.

With best regards,

Boomerang casino.

Woow!

are you serious, i dont get any emails anymore from Boomerang because they block my account like you can see on the screenphoto.

#peter can you help me out pls, this is not fair right ? They just whimp it off with your account we cannot find

Dear Denniskeee,

Thank you for your reply.

As we can see, your screenshot shows that you used the Boomerang.bet casino, so we can't find your registered account.

Please contact your casino with this issue.

Thank you for understanding and cooperation.

With best regards,

Boomerang casino.

Thank you for the update. Dear Denniskeee, can you please specify the website link of the casino and we will reassign the complaint accordingly. Thank you in advance!

It is www.boomerang.bet

but that isn’t boomerang casino ???

cant believe it if you ask me

Thank you for the clarification, I have reassigned the complaint to the correct casino.

I would now like to ask Boomerang.Bet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Dear Peter,

Based on the information provided by our security department, we became aware that the user in question had been engaged in casino-related fraudulent activity on a consistent basis. To be more precise, this person initiated requests for refunds of deposited amounts, so our administration decided to deny the player access to our platform and block his account.

In response to this situation, we are ready to offer a solution by refunding the player the total amount of his deposits, including a total amount of 100 euros.

Best regards,

Boomerang.bet Team

Hello Boomerang.bet Casino,

Yes that was correct about the refund, i already said that was my mistake because something was going wrong with the payment methode Astropay in the middle off the deposit the app was not functional anymore so there it went wrong, i also said that to support. Later everything was fine untill i get blocked.

In the future explain to people why them account are being blocked not only reason ( decision by administration department)

i’m happy to know this site. So now i know the reason because off it.

i will take up your offer to get my deposit back !

Gr Dennis

Dear Dennis.

Thank you for your quick response and understanding of the situation.

We will send you instructions by email, you will need to verify your identity, and then we will process the request for a refund on our end.

We look forward to your cooperation with us.

Best regards,

Boomerang.bet team

Thank you very much for the update. We will keep this complaint open until Denniskeee confirms their refund has been successful. Please keep me informed about any further developments.

I look forword to get a email so i can verify myself

I want to inform that i got my deposit back.

It is really a shame how you get treated when something goes wrong ( Boomerang ) when something like this happens to anybody tell them the reason , so they have a change to talk about it , because when i asked for a reason i only get the same mail back : by decision off administration. That is not really fair!

i’m happy i know this site, so i got at least my deposit back instead of my winnings.

Dear Denniskeee,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter