HomeComplaintsBoomerang.Bet Casino - Player requests a refund after self-exclusion.

Boomerang.Bet Casino - Player requests a refund after self-exclusion.

Amount: €1,664

Boomerang.Bet Casino
Submitted: 30 Nov 2023 | Case closed : 04 Dec 2023
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

The player from Germany deposited 1664.00 Euros in the Boomerang.Bet Casino using someone else's money and account. After requesting self-exclusion, they asked the casino for a refund. However, the casino declined the refund request because they gambled the money. The complaint was rejected as the player used a 3rd party deposit.

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Translation

Dear Team,


I have a problem.

I registered at Boomerang.Bet Casino. In a single day, I deposited a total of 1664.00 Euros.

I requested self-exclusion in the evening, which was then implemented.

I also informed the casino that I used someone else's money and account to gamble. I kindly asked for a refund.

The casino told me after a review that a refund is not possible since I had gambled with the money. Yes, that's correct, but gambling with someone else's money and accounts is also prohibited.

The casino wasn't interested in this ... but I think it's quite important to use your own money and accounts? Suddenly it's not a big deal? I am in hot water for using someone else's money.

Please help me recover the money I borrowed.


Thank you very much.

Best Regards,


Robin

Automatic translation:
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Hello Robin1989,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang.Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you use someone else's account to play? How could you self-exclude if it was not your account? Who is the owner of the account you used and did he/she contact the casino?

Unfortunately, I see basically no way to retrieve any balance as you breached multiple terms and your actions may even be considered as fraud/criminal activity by using someone else's identity and funds to play with.

Looking forward to your answer.

Regards,

Nick

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Translation

Hello Nick,

Thank you for your reply.

I registered with the casino using my own personal details. But I secretly used my girlfriend's account to make deposits because I had no money left.

My girlfriend hasn't contacted the casino. She is very angry and wants the money back from me.


Best regards

Automatic translation:
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Hello Robin1989,

Unfortunately, using a 3rd party deposit is strictly against the casino terms and there is nothin we or you could do. The owner of the payment may try to request a refund from the casino but there is no way to intervene in such cases.

Please be sure to never use someone else's payment to deposit or withdraw from any casino otherwise it will always lead to this end.

We will be now rejecting the complaint based on the above stated reason.

Regards,

Nick

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