The player from Germany deposited 1664.00 Euros in the Boomerang.Bet Casino using someone else's money and account. After requesting self-exclusion, they asked the casino for a refund. However, the casino declined the refund request because they gambled the money. The complaint was rejected as the player used a 3rd party deposit.
Boomerang.Bet Casino - Player requests a refund after self-exclusion.
Amount: €1,664
Boomerang.Bet Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 months ago
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5 months ago
Translation
Dear Team,
I have a problem.
I registered at Boomerang.Bet Casino. In one day, I deposited a total of 1664.00 Euros.
In the evening I requested self-exclusion, which was carried out.
I also informed the casino that I had used someone else's money and account to gamble. I politely asked for a refund.
After a review, the casino told me that a refund was not possible because I had gambled the money. Yes, that is correct, but it is also forbidden to gamble with someone else's money and accounts.
The casino did not care about this ... but isn't it so important to use own money and own accounts? Suddenly it doesn't matter? I am in a lot of trouble for using someone else's money.
Please help me to get the someone else's money back.
Thank you very much.
Best regards,
Robin
Automatic translation:
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5 months ago
Hello Robin1989,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang.Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did you use someone else's account to play? How could you self-exclude if it was not your account? Who is the owner of the account you used and did he/she contact the casino?
Unfortunately, I see basically no way to retrieve any balance as you breached multiple terms and your actions may even be considered as fraud/criminal activity by using someone else's identity and funds to play with.
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
Hello Nick,
Thank you for your reply.
I registered with the casino using my own personal details. But I secretly used my girlfriend's account to make deposits because I had no money left.
My girlfriend hasn't contacted the casino. She is very angry and wants the money back from me.
Best regards
Automatic translation:
Public
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5 months ago
Hello Robin1989,
Unfortunately, using a 3rd party deposit is strictly against the casino terms and there is nothin we or you could do. The owner of the payment may try to request a refund from the casino but there is no way to intervene in such cases.
Please be sure to never use someone else's payment to deposit or withdraw from any casino otherwise it will always lead to this end.
We will be now rejecting the complaint based on the above stated reason.
Regards,
Nick
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