The player from Germany is dissatisfied with the withdrawal process. The player confirmed the issue was resolved.
BoomBang VIP Casino - Player’s withdrawal has been delayed.
Amount: €2,575
BoomBang VIP Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
it's about the new casino boombang.vip
My account there is verified, which has also been confirmed. I still have to receive withdrawals of € 2575 via bank transfer. These have also been confirmed, only the money does not arrive!
Payouts via Skrill, on the other hand, ran smoothly.
Like me, other players feel the same way
Can you please help?
Thanks very much
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Milo1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. Have you ever made a successful withdrawal via bank transfer?
When exactly have you requested this withdrawal?
Also, I understand correctly that you've already received withdrawals via Skrill?
Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
2 years ago
Thank you for your reply, Milo1. International bank transfers can take much longer than transfers via e-wallets. Since you confirmed that you have made successful withdrawals before (despite being processed via Skrill), I don't think that the casino is trying to scam you. Therefore, in this case, I would recommend you wait for at least another week.
I will keep this complaint open, and if there is no development within this time period, we will intervene. Please, keep us updated in the meantime.
Public
Public
2 years ago
Translation
Thanks for the answer.
Yes, bank transfers from abroad sometimes take longer, that's true. But it doesn't take long from Malta to Germany. The first payout is from October 27th. and now it is the 5th of November. and there is still nothing even though it was supposedly transferred.
I am in contact with other players at G *** e and sometimes they wait even longer for the bank transfers. This can not be.
Edited by a Casino Guru admin
Automatic translation:
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