The player's verification is delayed without any additional notification. The complaint was rejected as the player stopped responding.
Boom Casino - The player's verification is delayed.
Amount: €6,000
Boom Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Boom Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day
I made a deposit of 5000 euros and played something in the casino and when I left the tables there was a pop-up asking for action. And an extended certification is necessary.
Since then I have sent my credit card statement to the casino, a pay slip and all bank statements from that year. Also win screenshots of the game and a signed note from a friend about a short-term loan. But unfortunately my verification is still not finished and unfortunately I don't hear at the moment whether something is still needed or what the problem is.
The live chat couldn't really help me so far because the verification is probably done by another department.
I hope you can help me with this
Mfg Patrick O ******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Hello Patrick,
Thank you very much for submitting your complaint, I'm sorry to hear about your issue with Boom Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify the case. When did you started the verification process? Did you also request a withdrawal in the casino? Did you use any kind of bonus in the casino?
Please note that the verification process may take up to 2 weeks so if there isn't any respond from the casino after a few days, there is nothing to worry about.
I'll be looking forward to your answers. I hope we will be able to help you resolve this case as fast as possible.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Translation
Good day
The verification process started on 08/20.
A bonus was not used and I did not request a withdrawal.
But this weekend I received an email that my documents are probably completely verified, but before my account can be released again I have to answer 3 questions. I did that too and I now hope that my account will be reactivated in the near future.
Mfg Patrick O ******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Translation
Good day
The verification process started on 08/20.
A bonus was not used and I did not request a withdrawal.
But this weekend I received an email that my documents are probably completely verified, but before my account can be released again I have to answer 3 questions. I did that too and I now hope that my account will be reactivated in the near future.
Mfg Patrick O ******
Edited by a Casino Guru admin
Automatic translation:
I received this mail on Sunday evening
Public
Public
3 years ago
Dear Patrick,
In this case I would definitely recommend to follow the casino's instruction. As long as they answer or request something it is up to you how fast can you provide the information they ask for.
