The player from Brazil has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request as he closed his casino account before we could intervene.
Booi Casino - Player’s deposit has never been credited to his casino account.
Amount: 1,000 R$
Booi Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Booi Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I don't recommend this casino for two reasons one that you never win, I already deposited a few thousand reais and still couldn't make any withdrawal and the other reason is that I made a pix and it's been almost 24 hours and they still haven't credited the account being that pix enters right away. I sent the receipt to support and the only thing they tell me is to wait. Bad experience. run away.
Automatic translation:
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2 years ago
Dear jhonatan20,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned to you.
Could you please advise if it was your first deposit in this casino using this specific payment method? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear jhonatan20,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
I already canceled my account at this shitty casino. If you want, you can delete the claim.
Automatic translation:
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2 years ago
We’ve rejected this complaint as per the player’s explicit request as the casino account was blocked already. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
