Boo Casino - Withdrawal of player's winnings has been delayed.

I made the withdrawal and they asked for verification, but so far nothing, I sent the documents and nothing, neither withdrawal nor verification

Dear edcientista157,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Do not use this casino, it does not promise what it does, they rejected my withdrawal with an excuse, they disappeared with the amount won, please do not use it and cheat, they will deceive you and disappear with the money

I even deleted the account, I'm going to badmouth you on all platforms, thieves, steal other people's money, they didn't release my withdrawal and didn't even return the money

This platform never again this is the worst ever

Hello edcientista157

I've directly emailed to you a reply with the terms and conditions you say were not there on our site, which caused your withdrawal winnings to be cut.

Our site does carry the terms and conditions, as we have to do so with each promotion or bonus, to make sure we work legally within the terms and conditions of the Malta Gaming Authority.

Hello everyone,

Thank you both for your replies.

edcientista157, do I understand correctly that you accumulated your winnings with a bonus that has a maximum cashout limit? If that is the case, I am afraid that the casino is allowed to reduce your winnings and there is nothing we can do.

Furthermore, since you closed your casino account, please let me know how you wish to proceed with this complaint.

Dear edcientista157,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.