The player struggles to verify his account as the casino is not accepting his proof of address.
The casino refuses to accept a credit card invoice as proof of my address, which is the only document I have where my address is informed, I have already used this document in other casinos, online stores and different sites for the most diverse means and they inform that the document is not valid, since it contains all the necessary information for the processing of my withdrawal.
Follow their response by email and the document I sent attached to the complaint
Hello edgardheckmann22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?
Did they specify why is the document rejected?
Looking forward to your answer.
Regards,
Nick
I contacted the support again and they informed me that the documents were approved and that they will proceed with my withdrawal, I am waiting to see if it will materialize, as soon as I get more answers I will come back here and inform you.
Dear edgardheckmann22,
Can you please advise what is the status of your withdrawal?