The player struggles to verify his account as the casino is not accepting his proof of address.
The casino refuses to accept a credit card invoice as proof of my address, which is the only document I have where my address is informed, I have already used this document in other casinos, online stores and different sites for the most diverse means and they inform that the document is not valid, since it contains all the necessary information for the processing of my withdrawal.
Follow their response by email and the document I sent attached to the complaint
The casino refuses to accept a credit card invoice as proof of my address, which is the only document I have where my address is informed, I have already used this document in other casinos, online stores and different sites for the most diverse means and they inform that the document is not valid, since it contains all the necessary information for the processing of my withdrawal.
Follow their response by email and the document I sent attached to the complaint
Hello edgardheckmann22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?
Did they specify why is the document rejected?
Looking forward to your answer.
Regards,
Nick
Hello edgardheckmann22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?
Did they specify why is the document rejected?
Looking forward to your answer.
Regards,
Nick
I contacted the support again and they informed me that the documents were approved and that they will proceed with my withdrawal, I am waiting to see if it will materialize, as soon as I get more answers I will come back here and inform you.
Eu entrei em contato novamente com o suporte e eles me informaram que os documentos foram aprovados e que irão proceder com a minha retirada , estou aguardando para ver se vai se concretizar, assim que obtiver mais respostas volto aqui e informo.
Dear edgardheckmann22,
Can you please advise what is the status of your withdrawal?
Dear edgardheckmann22,
Can you please advise what is the status of your withdrawal?
Thank you edgardheckmann22 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you edgardheckmann22 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.