The player from Canada has been accused of breaching bonus T&Cs by placing higher single bet than allowed. The player decided he is no longer interested in our help, therefore we rejected the complaint.
Boo Casino - Player’s winnings from promotional play have been voided.
Amount: $900
Boo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Boo Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I made a withdrawal of $ 900 and it was refused because it tells me that I did not respect the terms and conditions by telling me that I did not respect the bet of $ 4 and I did not have never exceeded $ 1.20 and tell me tell me that this decision is final it is once again nonsense thank you thank you
Automatic translation:
Public
Public
3 years ago
Dear bigjos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs and I found this:
„The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
....
4. Betting more than CAD 4 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game"
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you are sure you didn’t breach this rule, please forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru. Additionally, please specify how much money you deposited in order to activate this bonus.
If there is any relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
It's good I give up the last time I lodge a complaint I won but it took 3 months before getting paid and a lot of time I thank Boo casino because it's over for me and I will never put my money's aside money on online casinos it happened too often when it comes time to charge there is always a problem and it was the last time thank you !!!
Automatic translation:
