The player from Germany is experiencing problems with logging into her account. We rejected the complaint because the player didn't respond to our messages and questions.
this is always available when I want to log in
An error has occurred. Please contact support if the error persists.
Dear Patricia,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Did you communicate this issue to casino support as suggested? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Possibly, you could try to clear cache & cookies. I hope we will be able to help you to resolve this problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina