HomeComplaintsBoo Casino - Player’s struggling to log into her account.

Boo Casino - Player’s struggling to log into her account.

Amount: €30

Boo Casino
Safety Index:Low
Submitted: 01 Jul 2020 | Case closed : 16 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is experiencing problems with logging into her account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

this is always available when I want to log in


An error has occurred. Please contact support if the error persists.

Automatic translation:
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4 years ago

Dear Patricia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Did you communicate this issue to casino support as suggested? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Possibly, you could try to clear cache & cookies. I hope we will be able to help you to resolve this problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Patricia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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