Boo Casino - Player’s struggling to complete account verification.

The support of this casino is only good until they want a deposit, when it comes to solving the problem they are horrible. I made a mistake with my date of birth when registering and the website does not allow editing, so I cannot validate the documentation. I sent a message to support and they simply don't respond, they give a 24-hour deadline that is never met and we don't know what to do. If support doesn't have the agility to resolve such a banal thing, wouldn't it be easier to leave the public profile editing option to correct simple errors? Complicated support that does not work.

Dear lucianadelmondes337,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sure you understand that you should always be careful when creating an account so you avoid providing incorrect personal details. I checked the General T&Cs and I found this:

"4. User Accounts – Registration and Access

On registration, you will be required to provide valid identification, address, contact email and phone number amongst other things. The information you provide during account registration must be true, complete and up to date. You must provide correct details which belong to you. All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. We reserve the right not to register or to cancel your registration and account if it is found that the information provided is false, inaccurate, deceitful or incomplete."

Could you please advise what was the difference between the correct and incorrect date of birth? When did you register your account and when did you notice the mistake?

Thank you very much in advance for your reply.

Best regards,

Kristina

Just the day of birth, I ended up making a mistake when selecting. Instead of 12/08/1999 - which would be correct - I put 11/08/1999. At least it is the only inconsistent data. I found out about this house now, I'm still testing it, I opened my account on February 14th and only realized now because I decided to make a deposit on the platform and needed to send the documentation to finalize the KYC. I contacted support and was instructed to wait 24 hours for them to return, even asking them to edit this information and send the documentation to verify the account they still haven't given me a return. A very simple error by the way, because it was the day before the 12th which was the correct day, I didn't pay attention and only realized it when it was time to send the documentation. It is very difficult to get in contact with the support because the chat attendants do not have the autonomy to make these changes, but within the casino itself it is informed that in case of having entered any wrong data the support would solve it, very difficult to get in touch with them because they said that up to a maximum of 24 hours they would return

Thank you very much for your reply, lucianadelmondes337. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They simply took 3 days to respond and said they had fixed the date and validated the identity and it continues the same way. I should have listened to the complaints they made about this casino, too bad I already gave up.

lucianadelmondes337, could you please clarify your last message? Do I understand correctly that you are no longer interested in proceeding with this complaint?

I'm not, I don't want to use the house anymore because their support is very bad

I understand, I will now close the complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.