The player from Mexico agreed to a verification process initiated by the casino but did not receive the promised reward after several days. He expressed concern over the casino's professionalism and accountability regarding payment issues. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation. The player was informed that the complaint could be reopened at any time.
Boo Casino - Player faces delayed reward after verification.
Amount: Mex$140
Boo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Boo Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
The casino sent me this email, which I agreed to verify. Several days have passed, and I haven't received the reward. I believe that deceiving users with this type of email is neither professional nor appropriate behavior from this company.
If they truly took seriously the millions of dollars we have lost due to non-paying casinos, it would make a difference. And that's from a level 8 gambling addict.
It's always the same.
Automatic translation:
Public
Public
2 months ago
Dear SERGIOVILLAVI,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Boo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
2 months ago
Dear SERGIOVILLAVI,
What did the casino respond to you when you contacted them through e-mail support?
If you did not, please contact them as soon as possible and let us know the outcome.
Regards,
Nick
Public
Public
2 months ago
Dear SERGIOVILLAVI,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
