We have reviewed the account and we were able to verify that on the 27th of August, the customer has claimed a deposit bonus (set of free spins) which generated winnings of $54.18; therefore, the maximum bet allowed should not exceed $8 while playing with an active bonus balance. This is in accordance to clause 13 under the General Bonus-related Rules: https://www.bonzaspins.com/en/terms-and-conditions.
Our Audit team found numerous bets of $9 and $10.50 while the bonus was active, which clearly breached our Bonus Terms & Conditions.
For reference, please see below the exact clause which was breached by the customer:
13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8AUD, 8CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there’s an Active Bonus of 100 EUR in effect is considered acceptable practice.
Since the breach took place before the wagering target was met, the winnings have been deemed null and the customer's $20 deposit has been returned to his balance.