The player made a deposit using his wife’s card, which the casino approved at first. Then his winnings were voided, because of this reason. The casino never allowed the player to use other than his cards, therefore we rejected this complaint.
Bonza Spins Casino - Player’s winnings were confiscated.
Amount: A$1,500
Bonza Spins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Bonza Spins Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
I made an account, I used my wife's card because I was waiting for my new one to arrive
I got my wife to write a letter, the verification team verified it all.
I was waiting for a 1500 withdrawal to get processed.
I got a email saying I used my wife's card thus all winnings are void. That are refusing to.pay.me and now have canceled the withdrawal
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4 years ago
Hello Wayne,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand it is nothing unusual that most casinos don’t allow third-party deposits. However, if the casino was aware of this fact and allowed you to use your wife’s card, your winnings shouldn’t be confiscated.
Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? I would mainly like to see the letter and approval from the casino, that you are permitted to use your wife’s card.
This casino has a very bad reputation, but I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Hello Wayne,
Thank you for your email, but I don't see a proof that you sent the letter your wife wrote to the casino and I would also like to see the letter itself. Could you send it to me as well?
When did you make your first deposit, please? Was it before or after sending all the documents for verification?
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4 years ago
Hello Wayne,
Did you deposit first with your wife's card and then sent all of the documents and the letter to verify your account?
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4 years ago
Wayne, unfortunately, we cannot help you under these circumstances. You deposited with a third-party card and only then you informed the casino about it. You were never allowed to use this card and we believe Bonza Spins Casino didn't do anything wrong.
Please, to avoid situations like this in the future, deposit only using your own funds.
I am sorry, but we are rejecting this complaint.
