Bonza Spins Casino - Player’s struggling to complete the account verification.

Dear Nathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

Do I understand correctly that your winnings have been capped?

Could you please forward your bonus and cashier histories to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Nathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

hi petronela,

thank you for Extening .. im currently moving and relocating with ababy on way too…

So my account Was FinallyVerified with all money put back into account so what 3 withdrawal that i did became one and they saying my win was on a bonus aswell and really i dont believe it was having made lots of deposit on thats day and withdrawing 3x on that day . witch then became 1x .. also my History was removed after this happen they sent 200 $$ as a good will gester .. is there any way to ask them for MyHistory… thanks for ur help … nathan

Thank you very much, Nathan, for your reply. Could you please advise if you have redeemed any promotional offer when depositing funds into your account. Meanwhile, you could request your game history (in Excel format) from the casino directly and forward it please to petronela.k@casino.guru. Looking forward to hearing from you.

will do thx u …

I will be waiting patiently.

Dear Nathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.