HomeComplaintsBonza Spins Casino - Player is struggling to withdraw his winnings due to unfinished KYC verification.

Bonza Spins Casino - Player is struggling to withdraw his winnings due to unfinished KYC verification.

Amount: A$1,700

Bonza Spins Casino
Safety Index:Low
Submitted: 03 Sep 2020 | Case closed : 23 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Unable to withdrew winnings allways ask documents still after you send all documents they need ,money taken out of you ballace as you not Betting or when you have a bet in play ,i see it go down ,they are a Scam live chat email all dulle of BS you never get your money

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4 years ago

Dear Malcolm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Have you accumulated your winnings with or without active bonus? Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Documents for withdrew gave them do many times they didnt wont to .money taken out from too ballace with out play $500 bet on Black in roulette won Black 29 ,$1000.put to ballace on to be taken out state away log out back in $0 ballace fn scam

Edited
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4 years ago

Could you please forward your game history or any relevant evidence and advise how many days ago you have requested your withdrawal and started the verification process? My email address is petronela.k@casino.guru. Thank you very much in advance.

Edited by a Casino Guru admin
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4 years ago

Dear Malcolm,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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