HomeComplaintsBonza Spins Casino - Player is experiencing an undefined problem.

Bonza Spins Casino - Player is experiencing an undefined problem.

Amount: A$700

Bonza Spins Casino
Submitted: 01 Apr 2021 | Closed : 19 Apr 2021
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

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They ripped me off $700

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Dear Cheri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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Dear Cheri,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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