Bonza Spins Casino - Player has been accused of playing restricted games.

No circumstances should you play in this casino. They are a bunch of thieving prick. I had a $1,300 withdrawal which was cancelled because of the lame T&C which was never explained.

See below where they tell me that I planned a 0% contribution game. What the f**k is this. I even looked at the game and I can't remember playing it. Definately not the game I had my win on.STAY AWAY

We have received your withdrawal request. However, it has been denied by our Audit Team.

Please be advised that during the verification of your withdrawal they have noticed that our Terms and Conditions were breached.

Please be reminded that:

"2. In order to avoid bonus abuse, all players should refrain from betting on 0% contribution games while having active play-through requirements. If players fail to comply with these terms, we reserve the right to void any winnings generated while engaging in prior mentioned gaming behavior."

Our Audit team found that you played Unicorn Reels while the bonus was active which clearly breach our Terms & Conditions.

All your winnings generated from this have been voided accordingly and your last deposit of $50 has been returned to your balance.

Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.

Dear Gary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://bonzaspins.com/en/terms-and-conditions:

"In order to avoid bonus abuse, all players should refrain from betting on 0% contribution games while having active play-through requirements. If players fail to comply with these terms, we reserve the right to void any winnings generated while engaging in prior mentioned gaming behavior."

If you are aware of placing bets on 0% contribution games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.

However, please do not hesitate to contact me and forward your game history if you feel that you have been accused mistakenly. My email address is petronela.k@casino.guru. Looking forward to hearing from you.

Best regards,

Petronela

Dear Gary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

What is a 0% contribution game?

Please see below:

https://bonzaspins.com/en/terms-and-conditions

Restricted Games

"1. Wagering on certain games will provide a different percentage contribution to the Playthrough Requirements (wagering requirements) as follows:"

"2. In order to avoid bonus abuse, all players should refrain from betting on 0% contribution games while having active play-through requirements. If players fail to comply with these terms, we reserve the right to void any winnings generated while engaging in prior mentioned gaming behavior."

Dear Gary,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.