BonusBet Casino - The player struggles to verify his account.

Well, yeah. They don't want to accept documents in any way. I've tried everything now. No screenshot works. Although IBA numbers do appear on the rest of the refund invoice. Now you can't print such papers. I don't have a printer... so on the right is their last answer. Which was the last e-mail. I couldn't bear to fight anymore. The fight starts already on 30.4. Take care, please

Hello Mikko78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Had I only accepted the identity card? On Saturday, I received an email. Send those invoices, but no matter what you send, nothing is accepted.

there was a little more, no document will do... a few have already left. just don't play this casino. it's going to be difficult. if you happen to win......

The money was taken away. The matter was resolved. It took a long time.

Thank you Mikko78 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick