HomeComplaintsBonusBet Casino - Player’s withdrawal is delayed.

BonusBet Casino - Player’s withdrawal is delayed.

Amount: €1,000

BonusBet Casino
Safety Index:Very low
Submitted: 06 Jul 2023 | Resolved : 17 Jul 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Finland requested a withdrawal two weeks ago that is still being processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

I made a withdrawal on 22.6 and the status is still being processed and I have been in contact with customer service many times, and the answer is always that there is a backlog and they cannot tell me the time frame. My account was verified before the withdrawal event, and more documents were also requested several times. After this repatriation, no more KYC documents have been requested.

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1 year ago

Dear Ede91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

I have not made a withdrawal before and I have not used bonuses. file

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1 year ago
Translation

The withdrawal arrived, so you can close the case

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1 year ago

Dear Ede91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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