Bonus Strike Casino - Player's account has been blocked.

The BonusStrike casino, while processing my withdrawal request, directed me to verification,

which I successfully passed. Afterwards, they blocked my account for 75 days,

supposedly for additional bet checks.

After the period of blocking ended, they suspended my account and wiped out all my money, essentially robbing me.

They refused to point out which rule I had specifically violated.

This fraudulent casino has similar clones where I was registered,

All of them operate on a standard fraud scheme: verification upon withdrawal,

then a 75-day account suspension, and the withdrawal of all money from the account.

They used this exact scheme to rob all three of my accounts.

They don't have a license, a legal address, i.e., it's an absolute sham organization posing as a casino,

that steals all the money from players. I found a lot of clones in their scheme

with the same interface and many other clones with a similar interface. All the casinos are supposedly different,

as they claim, but the same operators can be found in online chats in all of these so-called casinos.

In other words, these scammers have created a huge number of cloned casinos and are involved

in plain robbery. AVOID THESE SCAMMERS, YOU WILL NEVER SEE YOUR WINNINGS.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that the casino confiscated руб 24,500 (dispute value)? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I bet mostly on sports and played in casinos a few times. There were no bonuses. The casino stole approximately this amount from the account and blocked the account. They refer to the rules

5.2. If there are reasonable grounds to believe that violations or unacceptable activity have occurred, the Company reserves the right to conduct an investigation for up to 75 days. During this time, the functionality of the player's account will be limited.

No one can explain what unacceptable activity is and what I could have violated.

5.4. The administration has the right to declare such bets invalid and block the accounts of the owners of such accounts.

The casino simply steals money from players who won something from them.

First, they steal money from winning bets, expecting half to be returned.

Then they write off small amounts at night simply from the account.

And if you still win something from them after that, they block your account and appropriate all the money for themselves.

And besides the bets, I played in a live casino and, accordingly, the winnings from the casino were also stolen since they are added to the winnings from the bets.

Thank you very much, djak1987, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear djak1987,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Bonus Strike Casino representative to join this conversation and participate in resolving this complaint.

Dear Bonus Strike Casino,

Could you state why the player's account got blocked? Could you please provide us with the evidence?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan