Bongo Casino - Player's withdrawal is delayed due to account verification.

I made several deposits, and when the time came to make a withdrawal, the money wasn't showing up. I waited for three days, and nobody gave me an answer. Suddenly, they told me I need to verify my account and that I might have to wait up to 30 business days, even though my account already showed as verified. They are doing everything to prevent me from getting my money, and nobody is providing explanations. I need help!

Hello Lenoud95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bongo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.