Bongo Casino - Player’s winnings haven’t been received yet.

Casino Bongo.gg fails to withdraw 1,242 BNB!! When creating a withdrawal request, it is either rejected or not created at all !! In those support, they explain that they say some kind of announcement and that I have to wait how long to wait, they don’t report !! I would like to point out that this is not the first time this has happened! I play quite a lot at different online casinos and today I have no difficulties with withdrawing to crypto wallets, this is the only casino where this happens!!! I think in fact they are deceiving me and just do not want to withdraw funds in this way!

Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

You can close this complaint because I received the winnings in full, but now I am filing a complaint against this casino again and again the same reason, besides, this casino deceives the players, they don’t have any difficulties with the withdrawal, this casino simply deceives its players , I collected a lot of things about this online casino, it got to the point that even Binance answered me that they were suspicious about what was happening and what happened earlier, I will give all the explanations about this online casino in the next complaint created about this casino. This casino is manipulating and engaging in unfair gaming activities. Once again, you can close this complaint, but I will now create a new complaint and try to explain the operation of this online casino as much as possible.

And I don’t understand by what criteria you give this online casino an overestimated rating!! I know a huge number of online casinos where there are no such problems at all, and on the contrary, their rating is underestimated.

Thank you for your reply, matrosov033. I can close this complaint if you wish, but if there is anything else we could help you with, we can continue in this thread. Please, let me know so we can proceed accordingly.

matrosov033 informed us via email, that the issue has been resolved, therefore we closed this case accordingly.