The player from Greece had faced an issue regarding a delayed withdrawal of 2.983 euros and a sudden restriction in accessing the online casino platform. The player had submitted his verification documents in April 2024. After the player reported the issue, the casino had made sincere efforts to resolve the problem. The player had confirmed that the issue had been partially resolved as he was awaiting another pending withdrawal. We had marked the complaint as 'resolved' in our system.
Bongo Casino - Player's unable to access his account.
Amount: €2,983
Bongo Casino
Safety Index:HighSafety Index
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8.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Hello Guru,
i am very frustrated with casino bongo.
the reason is that i send my verifications paper from 10 April 2024 and still waiting for my withdraws.
My withdraws are summary 2.983 euros and every day i hear tha the department still not answer yet.
today i suddedly cant log in to the casino in order of restriction of my area, something new for me.
please be kind and ask them why are so shadow.
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8 months ago
Dear spirosdion88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that your account has not been verified yet?
- Did you accumulate your winnings with or without an active bonus?
- Could you please post a screenshot of the message you see when you try to access your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
I would like to inform you that the issue has been resolved!!
partly as I await another pending withdrawal!
if you contributed to this I am truly obliged to you, if not I thank you again for giving us the opportunity to voice our complaints.
Also the casino (bongo slots) tried sincerely with its behavior to overcome the problem especially from the moment I made the post on your site.
Automatic translation:
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8 months ago
Dear spirosdion88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
