BondiBet Casino - Player's withdrawal has been delayed.

Its been more than 2 weeks since I have done withdrawal request. The 1st time it said it was declined as they cant find a picture of me hilding my DI document, i sent the documents. I waited anoter 5 days excluding weekends again, the withdrawal was declined due to management verification and had to upload the documents again. As am writing this I sent them an email asking why do I have to wait for them for another 5 days if this is really a legit casino. They even deactivated my chats with them I cant chat with them on their website.

The email has not been answered as we speak. Really how many times can KYC be done on 1 person, this is just their way of delaying payments and hoping you play and lose all the money again.

Dear Tsham,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players. Unfortunately, sometimes the casino requires more documents to be sure about the player's identity.

Do I understand correctly that you have not yet received any confirmation regarding successful verification? Could you please advise which documents have you already provided?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I did receive updates confirming that my documents were updated with the 1st withdrawal request when it was declined and was asked to request another withdrawal.

The 2nd one was again declined saring the very same documents I uploaded and confirmed to have been updated I have to update them again. I sent them through and have to wait another 5 days again for verification.

I sent an email asking why do I have to wait another 5 days for withdrawal team to review if I have already waited more than 2 weeks for the other withdrawals to be reviewed. The casion is yet to respond on this question.

Thank you very much Tsham for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tsham,

I looked at your complaint and will do my best to help you. I would like to invite BondiBet Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification and withdrawal, please?

Hi Viliam,

Thank you for the update. Can the Casino also reply as to why they deactivated live chats from my account? After they declined my second withdrawal they deactivated it, are they doing this so I dont ask about my withdrawal payment? This really shows they are in the business of scamming people.

We would like to ask the BondiBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Good day Viliam,

Please note that the casino processed my payment yesterday and I received all the funds from my winnings. They also restored 24 hours chats on my account. Thank you so much for your help.

Hi Tsham,

Well done on your win at the casino!!

Please note that we are the support team for the affiliates, and we will always do our best to chase up any player queries coming through.

After reading your complaint we have reach the casino and we just got their reply.

Payment request was under account verification and has already been approved. Regarding the chat, the casino team reported that there isn't any restriction from their end. They have advised that if that issue persist you should contact them via support email for them to be able to help.

Thank you for your understanding.

Warm regards,

Bondibet Affiliates Support

Dear Tsham,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru