The player from Spain has requested a withdrawal three weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I've been waiting for the money for almost 3 weeks. They do not respond to emails and I am afraid that I will never receive the money. Withdrawals that were approved by themselves and that they said that in 3-7 working days I would have it in my account. This casino is a scam
Dear Sergio,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela