The player from Spain is experiencing problems with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I spoke to them through the customer service chat but it is a lie since the percentage necessary to be able to withdraw it is restarted and there is no way to withdraw it in any way. This is a tease i am going to take legal action
Dear Álvaro,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina