HomeComplaintsBondiBet Casino - Player’s withdrawal has been delayed.

BondiBet Casino - Player’s withdrawal has been delayed.

Amount: €100

BondiBet Casino
Safety Index:Below average
Submitted: 11 Jul 2020 | Case closed : 28 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain is experiencing problems with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I spoke to them through the customer service chat but it is a lie since the percentage necessary to be able to withdraw it is restarted and there is no way to withdraw it in any way. This is a tease i am going to take legal action

Automatic translation:
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4 years ago

Dear Álvaro,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Álvaro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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