BondiBet Casino - Player’s struggling to complete account verification.

Keep saying they haven't received some Banking Statements. Well I've sent a CERTIFIED COPY

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that a missing Bank statement seems to be the only obstacle standing between you and your winnings? How many days ago you have submitted it? Have you presented all the other personal documents required for the verification? Is this your first withdrawal attempt in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.