BondiBet Casino - Player’s account suspended without any specific reason.

account closed and winnings nullified.

Hello Kimi. 

We are opening this complaint because you informed us that it is not a duplicate. Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. Have you received an e-mail with any sort of explanation from the casino? 

Your account on Bondibet

Nicole 

Mon, 02/03/20 11:01 am 

Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Bondibet Casino account.

Please keep in mind that also your winnings were voided as per our rule:

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

Your deposits were refunded back to your VISA card and should reach you in up to 10 business days.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors. 

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Dear Kimi.

Bondibet Casino has provided us with relevant information to support their claims. Unfortunately, we’re forced to reject this case as "unjustified".

Best regards, Jozef

Casino.Guru