BondiBet Casino - Player’s account has been disabled.

Hallo,mir wurde meine Konto gesperrt, habe doch ja über 200€ cashback erhalten müssen.

Eine Email habe bekommen dass gesperrt worden meine Konto. Seitdem antworten Sie gar nichts mehr.

Dear eraxxxxa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise how much was the active balance in your account at the time of the closure? Did you receive any explanation from the casino why your account has been deactivated?

Ideally, please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo!

Habe mehrere tausend Euro investiert, und bevor cashback hatte erhalten, plötzlich könnte nichts mehr einzahlen. Dann habe per Chat gefragt warum kann ich nicht mal einzahlen,da haben gemeint muss ich einen email schreiben. Habe Email gesendet sehr oft, da haben nur geantwortet dass meine Konto blockiert worden. Komisch. Über 200€ cashback müsste erhalten,und sie haben mich blockiert. Angeblich hab ich etwas Geschäftsbedingungen Verstoßen.

Ich verstehe es nicht, ich möchte nur meine cashback erhalten,was mir zusteht.

Ja,meine Konto vollständig verifiziert!

Is there any relevant communication between you and the casino that you could forward to me?

Ja habe,ich schicke es per mail

Thank you, eraxxxxa, for your email. Are there any funds being held by the casino? Could you please advise how much was the active balance in your account at the time of the closure?

Habe keine guthaben gehabt, aber habe auf cashback gewartet,von Höhe über 200€

Bevor dass cashback bekommen hatte, haben mich blockiert

I fully understand your point of view. Unfortunately, casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. If there are no real funds being held by the casino, I'm afraid we're not in the position to help you.

Ja aber cashback ist keine Bonusgeld,sondern ein teil von Einzahlungen.

I understand your point of view, however, even cashback falls under the category of bonuses/promotional offers and the casino is not obligated to grant to a player. Have you been specifically promised to receive it in the past?

Dear eraxxxxa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.