Bonanza Game Casino - Player complains about hidden wagering requirement.

They advertise 10, 20, 40 "no wager" free spins but nowhere on the bonus window or anywhere on the bonus page for that matter it states that you have to wager your deposit 3x times before you can withdraw your money. I deposited 40 euros, used the 40 spins which gave me 1.86 euros and I only found out about the wagering requirement when I tried to withdraw my money. I contacted support and only then they told me that I have to wager my deposit 3x and this information is only visible in the "history" page in your profile. This is a very scummy business practice and I am very disappointed.

Dear killahcrackrock,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found: https://bngamez.com/terms

3.8. bngamez.com has a right to deduct 20% of the withdrawing amount if X3 wagering requirement to deposit amount was not met (except all table games and slots from section 6.4).

3.9. Withdrawal of funds received in the «NO WAGER» promotion the term stated in section 6.4 is not applied. To fulfill the wagering condition, you need to make an X3 wager turnover from the deposit. Please note! Bets made in table games are not counted.

3.10. Until the account is fully verified, no withdrawals will be processed.

It means that if you have deposited €10 you need to place bets in amount of €30 before you’ll be able to withdraw your winnings. It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend completing the necessary wagering requirements. Alternatively, if you don’t wish to complete the wagering requirements, inquire about more information regarding the cost of transaction processing.

Looking forward to hearing from you.

Best regards,

Tomas 

I just can't see any justification to the fact that they advertise it as "free no wager spins" If I have to spend 120 to get back my original 40 and I only got 40 free spins, I just feel scammed because that is a terrible deal and if I would have know about the deposit wager requirement I would have never accepted the offer.

Thanks for the reply.

The real money you deposited is 40€ not 120€. If you deposit 40€ and lose this amount, no other wagering of funds should be necessary.

The need to wager your deposits comes from anti-money laundering legislation, which legitimate and serious online casinos are obligated to comply with.

While the return to the player from online gambling is on average less than 100%, you still have an opportunity to win from the deposited funds.

Please let me know if there is anything else I might help you with, otherwise your complaint will be closed.

Dear killahcrackrock,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear killahcrackrock,

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.