Bollybet Casino - The player struggles to verify his account.

I want to withdraw my funds from bollybet so i go to withdraw section and then i see "please complete your kyc to withdraw " so i send my id via website to verify it on approx one month ago but it is not verified yet. And when I contact with there customer excuetive they give excuses that they email me when they receive any information about my kyc by thier department and i contacted them at least 10+ time and they say same thing from 1 month. So i request casino guru if you can solve my problem please solve it. And I aware the other people's who deposited in this types of casino who are fraud and ripping all money of user please be aware and deposit on safe sites wgo can do your kyc and gives your withdrawal .Thank you hope you understand and help me about this matter.

Hello deepmalaparsu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bollybet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I cannot say the date of submission of my documents at casino because it more than 1 month ago and i forget the date of submission. And i have submitted my ID ( AADHAR CARD FRONT AND BACK) because the casino ask only ID. And not any documents have been approved. I spoke to the casino yesterday before file complaint here. And they said that there department will mail me about documents. ( but they said me this same line from one months but I have not received any update from department).

Thank you deepmalaparsu for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi deepmalaparsu,

I've just reviewed your case and am sorry to hear about your struggles with the verification process. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Bollybet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Could you please confirm that you have received all the necessary documents for the player? Are there any specific reasons for the delay?

I'm looking forward to hearing from you.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear deepmalaparsu, the casino representative contacted me yesterday and said that your KYC had been approved. Can you please share any updates regarding this? Is it now marked as approved at your casino account?

Regards,

Natalia

Yes my KYC verification is completed but withdrawal is pending .

Dear deepmalaparsu, thank you for confirming this. The casino representative has just informed us that your withdrawal was processed and sent to you. I hope you'll receive your winnings very soon. Please, let us know when they're credited to you.

Best wishes,

Natalia

I have received my withdrawal thank you casino guru team.

Dear deepmalaparsu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia