Bolly Jackpot Casino - Player's withdrawal is confiscated.

have been using this online platform for the past six months. Initially, they allowed a few withdrawals, which built some trust. However, after these initial transactions, I continued to deposit funds but encountered issues when attempting further withdrawals.

In one instance, a withdrawal was marked as "successful" on the platform, yet I never received the funds in my bank account. Despite providing bank statements as evidence, customer support insisted that the transaction was completed successfully and provided no further assistance. I continued to use the platform, eventually accumulating a balance of 90,000. After submitting two additional withdrawal requests, the platform ceased responding altogether, and my funds remain inaccessible.

Through my experience, I have come to suspect that this platform engages in fraudulent practices, as I am now aware of other users who have faced similar issues. Some customer service representatives even encouraged continued deposits, which resulted in further losses.

I am sharing my experience to raise awareness of this platform’s questionable practices and to urge others to exercise caution when dealing with such sites. I intend to report this issue to the relevant authorities and file a formal complaint with cybercrime units, as well as share my experience on public consumer review platforms.

Dear Bharath24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please explain what the disputed amount of INR128000 represents in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1.Yes I had made few withdrawals before this after that the withdrawal was successful and but they didn't give money to my account .I send them bank statement too.

2. Yes I completed KYC by sending my pan card .I send them in what's app for their customer agent.

Note - he is also not responding

3. No,not a bonus I already made few deposits and withdrawals I never claimed a bonus.

4. 2 withdrawals which was successful and but didn't got money to my account I already send them bank statement and another 2 withdrawals are waiting like processing state for more than a month I will attach all the screenshots here.

Thanks for your reply.

Could you please share with me your communication with the casino to support your case? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Could you please provide bank statements as evidence of previous successful deposits and withdrawals made to and from this casino as well?

I apologize for the inconvenience.

Hi ,we recently had a conversation in the site iam sending you the chat transcripts and the deposit screenshots of my account . These all are only few deposit in the past I made it and chats I discussed through telegram also and I shared them to your mail . Please check the mail iam sharing my bank statements also in the mail.

Dear Bharath24,

Could you please share with me the bank statements you shared with the casino? Send them to my email at tomas@casino.guru

I apologize for the inconvenience.

Thank you very much, Bharath24, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Bharath24 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bolly Jackpot Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter