The player from Japan faced ongoing issues with KYC verification, as it continued to fail despite multiple submission attempts. The player had submitted the required documents several times, including selfies, but the casino claimed the selfies did not meet their requirements, leading to delays in his withdrawal request of 300 EUR made on December 30. The Complaints Team had attempted to mediate the situation, but the player expressed frustration over the casino's requests and delays, ultimately deciding to pursue legal action. The complaint was later rejected as the player opted not to cooperate further with the casino.
Bm.bet Casino - Player's KYC verification is repeatedly failing.
Amount: €300
Bm.bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Bm.bet Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 weeks ago
