BluVegas Casino - Withdrawal of player's winnings has been delayed.

the casino confiscated my payment of 1461e and left only 218e

. he justifies his decision by the bonus withdrawal limit.Before taking the bonus, I asked the staff if there was a limit for this particular bonus because I couldn't understand the regulations. The staff informed us that there is no limit. What do I use Livech photos for?

Dear kszysio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

my payment was canceled 1461e, and only 218e was left, citing some point of the regulations via email. Before making a deposit and receiving the bonus, I asked the live chat about possible withdrawal limits.

I have attached print screens as proof because after some bad experiences I started doing it for some time and I always ask in the l8ve chat whether there is a limit on the payout and the maximum stake.

the first screenshot attached is my email with their version. and the above-mentioned regulations. the remaining two are a conversation with support before taking the bonus