The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BluVegas Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,500
BluVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, on October 29th I made a payment of 2500€, so I had to verify my payment method (3 different credit cards). My problem now is that 2 of these 3 credit cards are virtual cards from Revolut. I have already sent a number of pictures of the cards and also a card confirmation from Revolut on which all my data is visible and it says in black and white that these are my cards. And everything is constantly rejected I should send pictures of the cards and the back should be signed... although I have already described my situation at least 10 times in the chat and said that these cards are virtual. Today I took pictures of the cards again with another cell phone because Revolut doesn't allow screenshots and sent them in directly in the chat. If that's still rejected now, I don't know what to do anymore. Please help me...
Automatic translation:
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1 year ago
Dear tolgaaa88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Thank you for your message. It has now worked 👍
Automatic translation:
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1 year ago
Awesome news, tolgaaa88. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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