The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
BluVegas Casino - Player’s withdrawal has been delayed.
Amount: €17,000
BluVegas Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
BluVegas Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I requested a withdrawal from the casino and was promised that it would be paid out within 48 hours. But I've been waiting for this payment for a long time now and nothing is happening. I keep getting comforted by customer service
Automatic translation:
Public
Public
2 years ago
Dear Daniel,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello Petronela, thanks for your answer. It is actually the first payout but according to the casino I am fully KYC verified. There is also a weekly withdrawal limit of 5000 euros. I wrote to customer service and they assured me that the payments would be made within 48 hours. I've been waiting for 3 days.
LG
Daniel A**
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
I understand your frustration, Daniel. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Okay, otherwise I would get back to you in 9 days. Thank you
Automatic translation:
Public
Public
2 years ago
Hello Daniel,
Have there been any developments since our last conversation, please?
Public
Public
2 years ago
Translation
Hello, I have now received part of the payment. But I'm still waiting for 7000 euros
Automatic translation:
Public
Public
2 years ago
Great news. I will keep this complaint opened until you can confirm that all the funds were successfully received.
Public
Public
2 years ago
Hello Daniel,
Me again. Have there been any developments since our last conversation, please?
Public
Public
2 years ago
Translation
Hello Petronela,
I received my full payout yesterday. Thank you for your help.
LG
Automatic translation:
Public
Public
2 years ago
Awesome news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Daniel, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
