Hello frankschmank99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Do I also understand it correctly that you have multiple accounts in the casino?
Looking forward to your answer.
Regards,
Nick
Hello frankschmank99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Do I also understand it correctly that you have multiple accounts in the casino?
Looking forward to your answer.
Regards,
Nick