BlueChip Casino - Player’s funds have been confiscated.

They confiscate my amount of 31018 inr without aware me .

I ask many times to know my amount is wagered and how i know that my money is wagered ? They don't give me proper answer of it and today on 3 dec 2024 when I made a withdraw of 1000 inr , i found that my 31018 inr from my game account debit and confiscate by them .

Please resolve this issue and return my back .

Dear ravitweetsmahi7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you accumulate your winnings with or without an active bonus?
• Could you please advise if you have any remaining balance in your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No I didn't accumulate my winning with bonus .

Yes I have still 45000 inr in my account.

I played slots game name jetx and they confiscate my money by saying that I violent their rules.

They don't even inform me prior and everytime when I ask that how much still to wagera they took long time to give response .

I said them to provide my bet history of last three , they don't have and his words is like this is depend on game you played at last.

Thank you very much for your reply, ravitweetsmahi7. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ravitweetsmahi7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.