Blitz-bet Casino - Player’s winnings haven’t been received yet.

On September 29, I made three withdrawal request from the Blitz-bet.com casino, a total of 2642 euros.

For some reason, the withdrawals did not fit in the same withdrawal request, so I made three withdrawal requests.

but my withdrawal request is still not processed.

I have received a reply via live chat from Blitz-bet.com casino that my account has been confirmed.

I contacted Blitz-bet's customer service via live chat over several days. and i asked how long it would take to process my withdrawal request. They said that processing withdrawal requests takes from a few hours to a few days and finance department reviews all withdrawal requests one by one in live queue mode.

Today, October 7, 2024, I was in contact via live chat, I asked when they will pay my winnings to me, they asked me again for the bank statement that I had already sent before and even though they had previously told me that my casino account is fully verified. I sent the account statement again and they replied that they would check my withdrawal request and asked me to wait until my withdrawal request is processed and that they would contact me if there were any changes in the withdrawals. I asked them to give a more precise schedule of how long it takes to process withdrawal requests, they replied that they cannot give an exact time and that the financial department will check my withdrawal request.

It's been over a week since I made all my withdrawal requests, and Blitz-bet still hasn't accepted my withdrawal requests.

Dear Koykkaa94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My case is now resolved and all my withdrawals have arrived to my bank account.

Thank you.

Dear Koykkaa94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

All my withdrawal requests have been processed three days ago and I have received my money in my bank account. Thanks again for your help!

Dear Koykkaa94, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru