The player from Germany experienced technical difficulties with the game. The player later confirmed that the issue was resolved.
Blackjack.fun Casino - Player experienced a technical glitch.
Amount: €17
Blackjack.fun Casino
Safety Index:HighSafety Index
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8.3
Blackjack.fun Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made several deposits at this casino and so far everything has been fine with the slots.
Now there was an error in the game Book of Tomb. I had at the time 17.50 after the error code my amount jumped to 0.00
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2 years ago
Dear Chris187,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please forward me your game history from the moment you experienced this issue?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you for your reply, Chris187. Do I understand correctly that the issue has been resolved?
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2 years ago
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No, please open the case again. Still haven't gotten my money back
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2 years ago
Chris187, could you please get back to my first message and provide the required information?
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2 years ago
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My account was closed by the casino operator. I can't access game history. Please contact the operator
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2 years ago
Before we contact the casino, could you please advise if there was an active balance in your account when the casino blocked you? If yes, how much?
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2 years ago
Dear Chris187,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
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No, there was no credit on it.
The casino operator has reopened my account but now I can't enter the chat room.
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2 years ago
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Please close the case
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Please close the complaint everything is fine now
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2 years ago
Awesome news, Chris187. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
