HomeComplaintsBlackDiamondCasino - Player’s experiencing problems with depositing.

BlackDiamondCasino - Player’s experiencing problems with depositing.

Amount: €1

BlackDiamondCasino
Safety Index:Low
Submitted: 12 Nov 2020 | Case closed : 26 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Spain has deposited money into his account, but the transaction wasn’t successful. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello, I have tried to deposit without success, but instead my card has been saved and there is no way to delete it.

Automatic translation:
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3 years ago

Dear Reds,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Was the deposited amount deducted from your bank account?

Unfortunately, there is nothing we can do, if you only wish to delete your card details from the casino’s account. I can only recommend you contacting the casino and ask them if those details can be deleted.

Best regards,

Kristina

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3 years ago

Dear Reds,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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