The player from Spain has deposited money into his account, but the transaction wasn’t successful. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I have tried to deposit without success, but instead my card has been saved and there is no way to delete it.
Dear Reds,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Was the deposited amount deducted from your bank account?
Unfortunately, there is nothing we can do, if you only wish to delete your card details from the casino’s account. I can only recommend you contacting the casino and ask them if those details can be deleted.
Best regards,
Kristina