Black Lotus Casino - The player's winnings were capped.

Hello devil0311doc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Black Lotus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was it the first deposit bonus you used? When was the last time you spoke to the casino and what was it about?

Please note that if was the first deposit bonus, the winnings there are capped at $1000 - you can also see it in our review.

Looking forward to your answer.

Regards,

Nick

Dear devil0311doc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.