HomeComplaintsBlack Lotus Casino - The player's winnings were capped.

Black Lotus Casino - The player's winnings were capped.

Amount: $2,900

Black Lotus Casino
Safety Index:Below average
Submitted: 14 Dec 2022 | Case closed : 29 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings from the first deposit bonus were capped. The complaint was closed as the player stopped responding.

Private
Private
1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 year ago

Hello devil0311doc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Black Lotus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was it the first deposit bonus you used? When was the last time you spoke to the casino and what was it about?

Please note that if was the first deposit bonus, the winnings there are capped at $1000 - you can also see it in our review.

file

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear devil0311doc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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