HomeComplaintsBlack Lotus Casino - Player’s winnings have been confiscated.

Black Lotus Casino - Player’s winnings have been confiscated.

Amount: $1,000

Black Lotus Casino
Safety Index:Above average
Submitted: 05 Oct 2023 | Case closed : 09 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Arizona attempted to withdraw $1000 from Black Lotus Casino but received only $150. The casino stated that this was the decided amount by the finance department. The complaint was closed as the player stopped responding.

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7 months ago

I want app to a $1000 that black Lotus casino and the m************ want to give me a $150 talking about that's what they process Admin or finance whatever decided that's what I want and just basically screw me out of 850 bucks do not use a casino that brunch of crooks they'll take your money when quick but they don't want to give it back to you when you lying to cheating crooks. I've attached documentation to show how they process the withdraws then adjust one to 850 but only paid out 150.

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7 months ago

Hello ravgod3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Black Lotus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how much did you deposit in order to receive that bonus? Would it be possible to forward your betting history while played with the bonus to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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6 months ago

Dear ravgod3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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