The player from Taiwan had won over $100 at an online casino but had faced issues when trying to withdraw his winnings. His account had been blocked due to alleged violations of the casino's terms and conditions. The casino had initially agreed to let him withdraw his initial deposit of $121 but then blocked the withdrawal as it was less than the $150 minimum limit. The casino had subsequently blocked the player's account again and forfeited his funds. The player's account had been verified, and the winnings had been accumulated from real money. The Complaints Team had reached out to the casino for more details on the alleged breach of terms and conditions. The casino had responded, citing inconsistencies in the player's sports betting activities. As the Complaints Team did not handle sports betting-related issues, they had been unable to assist further and suggested the player reach out to sports betting-related complaint forums.
BK8 Casino - Player's winnings are confiscated due to violation of T&Cs.
Amount: $121
BK8 Casino
Safety Index:HighOther
REJECTED
Case summary
I won 100+ usd at the casino, then the casino blocked my account because " I violated their T&C", without ever stating which T&C I substantially violated with. Then the casino says "We'll only let you withdraw the amount you initially deposited", namely, 121 dollars, unblocked my account and let me do the withdrawal. Then the withdrawal can't be submitted as the minimum amount for withdrawal is 150. Then the casino just blocked my account and forfeited my 121 dollars repeatedly stating that I breached their T & C. Absolutely ridiculous.
Hello a49061853,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BK8 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Hello,
Yes, I had my account verified yesterday, and I only played 1 game, which I won and received some money.
I spoke with them yesterday, without a change they insist on me breaching their T & C repeatedly, but no stating anything in exact at all, and first they told me I could withdraw my initial deposit, but then they say all your money is confiscated so no withdrawal.
Thank you a49061853 for all the information provided so far. As we will require more detail from the casino, your complaint will be now forwarded to by colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Hello a49061853 ,
I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to see if I can help.
We would like to invite BK8 Casino to join the conversation.
Dear BK8 Casino,
Can you please provide more details on how supposedly the player should have breached your T&Cs? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear a49061853,
Although it took a while I have received a response from the BK8 Casino team that there were some inconsistencies with your Sportsbetting gameplay. The casino team has provided this response:
The members have been involved in sports arbitrage activities, which is not tolerated by all operators hence we need to proceed with account suspension.
As your complaint was sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. If you haven’t known that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. Although we have received some information from the casino, we wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding.
You can try to submit a sports betting-related complaint on these websites:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
We’re truly sorry we couldn’t be of more help in this case.
If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.
Best Regards,
Michal
Casino Guru
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