The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Bizzo Casino - Withdrawal of player's winnings has been delayed.
Amount: €200
Bizzo Casino
Safety Index:Above averageSafety Index
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7.3
Bizzo Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
They keep rejecting my withdrawal request saying I haven't sent the necessary identification documents they asked me for a document from the bank I contacted my bank and they said there is no such thing just excuses my address is only confirmed by my ID which they I sent a photo
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Public
Public
2 years ago
Dear petrosgian,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
Withdrawal request declined because they tell me I need to confirm my address which I did because I sent my ID where the address is then they asked me for a power bill which I don't have because it's not in my name then a bank statement that says address date date of birth and name I contacted my bank they told me that we have a bank transaction but apparently it doesn't list information like date of birth the address above but since my ID that I sent a photo says address what's the reason for peretairo?
Edited
Automatic translation:
Public
Public
2 years ago
Translation
They just accepted my withdrawal request let's wait and see when the money comes in now
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