Bizzo Casino - The player struggles to withdraw his balance.

First they tell me rollover x3 to withdraw, perfect like any casino, (BE CAREFUL THAT YOU CANNOT KNOW HOW MUCH YOU HAVE OF THE ROLLOVER ON THE PAGE AND support does not tell you)

Ok so I made the total sum of my bet in rollovers with the "VIP" points that give you 1 Point for every 20 EUROS.

I have 1451 CP = 1451 x 20 = 29,020 EUROS wagered in total

It's impossible if I deposit, eye rounded up

I had to spin all the shells X3

and I have drawn 29,020 EUROS and they do not want to release my withdrawals, they do not process them, they make excuses, they do not accept them, whereas before they were literally instantaneous

And I've had much more than X3 of rollover, MUCH MORE and they don't want to give me money

Now they are not processing me or accepting any withdrawals.

They always leave them pending now, they don't even take them into account, they don't even take 5 business days or anything, they just don't process them or take them into account, the support isn't helping me, I can't do anything and it's a lot of money

Hello Filopo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do you need to roll over your deposit or a bonus or your VIP points? Is the wagering process somewhere visible? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, if verified from the first day (JANUARY 7, 2023), you need as a condition to withdraw x3 rollover, which I did several times more than that amount, I do not use bonuses in any type of casino, the vips points are for my account and They help me see approximately how much I have wagered in total within the casino.

There is no visibility within the casino to see how much I have bet or bet or to know if the rollover ends or not, I had to do it manually by multiplying the VIP points x 20 EUROS.

I spoke with the "vip manager" he said that he would notify finances and I don't know what, nothing has happened either in this regard

I talked to support and they tell me that it takes time to process withdrawals and to wait, being that before literally the withdrawal process. EJ: I withdrew 1000 USD suppose and they arrived in 5-30 minutes.

They took the order in 5 minutes and then the deposit took 30, now mysteriously the withdrawal order is not even processed, I don't get an email telling me anything. For me they are seeing if I did something wrong to not give me my money, but I have everything in order

And they also just completely banned me from slots without any sense and they don't even refund my deposit, not even what I win playing!

Hello Filopo,

Did the casino specify what term did you breach exactly that they have voided your balance? Is your account currently closed?

Yes, they didn't say I'm done, they just put "correction" of balance (literally for winning a big win from max bet XDDDDDDDDDD) and if my account is currently blocked, did they refund what I deposited?

But what gain? And the risk of doing the rollover 3? to be able to withdraw? I had to bet 3 times the amount and they returned the same amount that I deposited, they stole what I earned and on top of that, nobody covers me for the risk I could lose everything, that was literally a full scam!

Hello Filopo,

Based on your description, the casino voided your balance due breaching the max bet rule while playing with a bonus. Is it possible to forward your betting history to nikolas.b@casino.guru for further review?

Dear Filopo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.