Bizzo Casino - The player struggles to withdraw his balance.

I try to make a withdrawal and there is no way. I made my deposit with my current card. Now, they made me verify my documents and I did it... because every time I try to make the withdrawal, it is rejected. It says that for a card that I used in June, that I upload the photos of that card and it no longer exists... I made the deposit with the current one and there is no way to withdraw the money, not by transfer or anything. I'm tired

Hello Celesteangelik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The documents were verified... the problem is that they say to use a card in June that no longer exists. I made my deposit with my current card... well, there's no way... I've been talking to them since the day before yesterday, the same today. They want me to go to the bank to get a paper as that card doesn't exist... I've already sent them everything and there's no way to get my money.

Thank you.. I don't know how or why but they just made me the deposit..

Thank you Celesteangelik for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick