Bizzo Casino - The player's withdrawal is delayed.

Please, does anyone have experience with this casino https://bizzookasino1.com/cz I've had a problem with withdrawing money to my bank account for a week now, they keep making excuses that the bank rejects it, but that's not true, I was personally at the bank and solved it there

Hello poustkamartin41,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, yes, I have a verified account and I have been dealing with a withdrawal for a week now. Every time I make a withdrawal, I first receive an email saying that my withdrawal is being processed, and in a few hours I receive an email saying that the withdrawal was canceled and that the bank rejected it, but that is not true. I personally went to the bank and the bank did not refuse anything

Hello poustkamartin41,

As I mentioned above, the withdrawal may take up to 14 days and if it's currently being rejected, try to use a different payment method and let us know the outcome.

As I mentioned before, the money disappeared from my account and I don't understand why

Hello poustkamartin41,

Before we would try to get in touch with the casino, please forward your deposit/withdrawal/bonus and betting history to nikolas.b@casino.guru.

I don't understand how to send you the deposit/withdrawal/bonus and history of jams. I don't use the casino anymore and I won't

Hello poustkamartin41,

Unfortunately we can't move forward without any actual evidence and as long as you do not wish to continue resolving the issue, we will be forced to close the complaint.

Is there anything else we can assist you with?

Dear poustkamartin41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Do what you want with me, you know where I am

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.