The player's withdrawal is delayed for a week. The complaint was closed due lack of evidence received from the player.
Please, does anyone have experience with this casino https://bizzookasino1.com/cz I've had a problem with withdrawing money to my bank account for a week now, they keep making excuses that the bank rejects it, but that's not true, I was personally at the bank and solved it there
Prosím Vás má někdo zkušenost s tímto kasinem https://bizzoocasino1.com/cz já uz týden má problém s výběrem penez na bankovní učet neustále se vymlouvají,ze to banka zamíta přitom to není pravda byl jsem osobně v bance a řešil to tam
Hello poustkamartin41,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello poustkamartin41,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello, yes, I have a verified account and I have been dealing with a withdrawal for a week now. Every time I make a withdrawal, I first receive an email saying that my withdrawal is being processed, and in a few hours I receive an email saying that the withdrawal was canceled and that the bank rejected it, but that is not true. I personally went to the bank and the bank did not refuse anything
Dobrý den ano učet mam ověřený a už tyden řeším výběr pokaždé,když udělám výběr mi nejdříve přijde email,že muj vyběr zpracovávají a za několik hodin mi přijde email,že byl výber zrušen a duvod ,ze to banka zamítnula jenže to není pravda.Byl jsem osobně bance a banka nic nezamítla
Hello poustkamartin41,
As I mentioned above, the withdrawal may take up to 14 days and if it's currently being rejected, try to use a different payment method and let us know the outcome.
Hello poustkamartin41,
As I mentioned above, the withdrawal may take up to 14 days and if it's currently being rejected, try to use a different payment method and let us know the outcome.
Hello poustkamartin41,
Before we would try to get in touch with the casino, please forward your deposit/withdrawal/bonus and betting history to nikolas.b@casino.guru.
Hello poustkamartin41,
Before we would try to get in touch with the casino, please forward your deposit/withdrawal/bonus and betting history to nikolas.b@casino.guru.
Hello poustkamartin41,
Unfortunately we can't move forward without any actual evidence and as long as you do not wish to continue resolving the issue, we will be forced to close the complaint.
Is there anything else we can assist you with?
Hello poustkamartin41,
Unfortunately we can't move forward without any actual evidence and as long as you do not wish to continue resolving the issue, we will be forced to close the complaint.
Is there anything else we can assist you with?
Dear poustkamartin41,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear poustkamartin41,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.