The player's winnings were voided for using a 3rd party payment method. The complaint was closed as the player stopped responding.
Bizzo Casino - The player's winnings were voided.
Amount: €3,000
Bizzo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good Evening. After losing a lot of money on this platform yesterday I made a deposit for the first time from my wife's card. Unfortunately I won a round at 3300e and made a withdrawal which was rejected because I made a deposit from a card that is not mine. Besides that, they took all my money and left me only the amount I deposited. Is it possible to be such a strict company and take me 3000e??help me please.
Automatic translation:
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1 year ago
Hello Christos85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Is your account currently still active or did the casino close it? When was the last time you spoke to the casino and what was it about?
Please note that using a 3rd party deposit is strictly against the rules in almost every single online casino and they have the right to void any winnings if you do so.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Thank you very much. My account was verified on Thursday night. They didn't just block it from the 3250e I had in me, they left only 20e to withdraw to my wife's card. The others were taken from me. Here I want to tell you that in the bank account linked to this card I am a co-beneficiary. Let them take my money. They could give me a reprimand for the first time. My trust in this particular casino was shaken.
Automatic translation:
Public
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1 year ago
Hello Christos85,
I'm sorry to hear that but unfortunately the casino did nothing wrong. It is strictly against the terms in almost every single online casino to use other than your money to deposit. Only if you would have shared account with your wife, maybe something could be done but in this case you are eligible for the refund of the deposit only.
Is there anything else we can assist you with?
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